Q.
Can I place my order by phone?
A. Sure! We can be reached at 1-888-658-7627
Q.
What credit cards do you take?
A. Currently we only accept Visa &
Mastercard online or by phone. We do have an account with Pay
Pal if you're familiar with them and would like to utilize their
services. To pay by Pay Pal, simply email us ahead of time and
we'll make those arrangements for you!
Q:
How much does shipping cost?
A: Shipping is "flat rate" (see
exceptions) and chart below.
Total
Dollars |
Standard |
2nd
Day Air |
Next
Day Air |
0-$9.99 |
$5.95 |
$30.95 |
$55.95 |
10-$49.99 |
$8.95 |
$33.95 |
$58.95 |
50-$99.99 |
$10.95 |
$35.95 |
$60.95 |
100-$199.99 |
$12.95 |
$37.95 |
$62.95 |
$200.00
& UP |
$15.95 |
$40.95 |
$65.95 |
|
Exceptions for "flat rate"
shipping: Additional fees may apply for orders shipping to Hawaii,
Alaska, and any Military address ~ including APO, FPO, etc.
Orders to these locations require shipment via US Postal Service
instead of our normal service through UPS. Depending on the
final weight of the package (based on total number of favors
ordered), postage may be considerably more than basic shipping
charges.
Additional fees WILL apply for shipments
to Puerto Rico as well as any International address (i.e. Canada,
UK, etc.) Please email first for shipping quote, or be sure
to monitor your email for shipping quotes. Your order will not
be processed until additional charges are approved.
Q: Will I have to be home to
sign for my package?
A: Sometimes, yes. We ship orders via
UPS and USPS Priority Mail, and some carriers do require signature
on "packages". It seems to vary by area, and can be
at the discretion of the driver and/or carrier depending on
the perceived safety of the package if left unattended. If you
think you might not be able to be home during normal delivery
hours, we will gladly ship to an alternate address (i.e. work
address, neighbor, etc.).
Q: How long will it take to receive
my order?
A: Most orders are ready to ship in 3-4
business days (weekends and holidays are not counted as business
days). Shipping can take an additional 1-5 business days depending
on how far the package has to travel.
Q: Where are you located?
A: West/Central Indiana.
Q: Can my order be rushed?
A: Yes, we offer rush services. We don't
charge a flat "rush fee" for expediting your order.
If we feel we cannot meet your time frame, we will tell you
right away. Additional fees will apply for upgraded shipping
services (2nd Day Air, Next Day Air, Express Mail, etc.) so
you will need to approve the "additional" charges
before your order can be started.
Q: Can I cancel my order?
A: You may cancel your order for any reason
before the order ships. Once an order is complete and has been
shipped, it is "closed" and cannot be cancelled.
Q:
I changed my mind, can I return my order?
A: We do understand that sometimes there may be a situation
where you would want to return your order. If this happens,
contact our office right away. Any returns must be
received at our facility within 10 days from the date they were
delivered.
** Important
note ** We do NOT issue refunds on returns ~ all returns will
be given a "store credit" redeemable at any site owned
and operated by TAB Enterprises (see www.tabenterprises.com).
Re-stocking fees may apply. Be sure to contact us BEFORE you
return any products to ensure proper processing.
If your question is not answered here,
please feel free to email us! We can be reached at info@tabenterprises.com
